{"id":2556,"date":"2024-02-11T07:08:52","date_gmt":"2024-02-11T07:08:52","guid":{"rendered":"https:\/\/jordanclouds.com\/?page_id=2556"},"modified":"2024-02-11T07:40:30","modified_gmt":"2024-02-11T07:40:30","slug":"24support","status":"publish","type":"page","link":"https:\/\/jordanclouds.com\/index.php\/24support\/","title":{"rendered":"24\/7 AWS SUPPORT"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2556\" class=\"elementor elementor-2556\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5dadf460 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5dadf460\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6f9ac092\" data-id=\"6f9ac092\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-79044c2c elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"79044c2c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-203adcfa\" data-id=\"203adcfa\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b1dc0cb elementor-widget elementor-widget-heading\" data-id=\"3b1dc0cb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 08-12-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h5 class=\"elementor-heading-title elementor-size-default\">AWS SUPPORT<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-355eccd3 elementor-widget elementor-widget-heading\" data-id=\"355eccd3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">24\/7 AWS SUPPORT\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-207f631d\" data-id=\"207f631d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-870ee40 elementor-widget elementor-widget-image\" data-id=\"870ee40\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 08-12-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"500\" height=\"313\" src=\"https:\/\/jordanclouds.com\/wp-content\/uploads\/2024\/02\/aws-24-7-1.jpg\" class=\"attachment-large size-large wp-image-2562\" alt=\"\" srcset=\"https:\/\/jordanclouds.com\/wp-content\/uploads\/2024\/02\/aws-24-7-1.jpg 500w, https:\/\/jordanclouds.com\/wp-content\/uploads\/2024\/02\/aws-24-7-1-300x188.jpg 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-615f3305 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"615f3305\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-13ae8223\" data-id=\"13ae8223\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4f905be0 elementor-widget elementor-widget-heading\" data-id=\"4f905be0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">What is it\n<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71d3783f elementor-widget elementor-widget-text-editor\" data-id=\"71d3783f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 08-12-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t24\/7 support and monitoring for AWS infrastructures is the solution provided by our AWS Certified Cloud Experts that guarantees 24x7x365 proactive support and monitoring on AWS infrastructures. It has been designed for mission-critical services requiring customized SLAs and prompt intervention.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-302c8522\" data-id=\"302c8522\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2a8ac744 elementor-widget elementor-widget-heading\" data-id=\"2a8ac744\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Activities included\n<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47eea00 elementor-widget elementor-widget-text-editor\" data-id=\"47eea00\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tIt consists of proactive monitoring, the takeover of the warnings, support, and remediation activities, according to a guaranteed customized SLAs. It includes the preparation of periodic reports based on the status of the services and the critical issues encountered.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-27e63d82\" data-id=\"27e63d82\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b8b980f elementor-widget elementor-widget-heading\" data-id=\"b8b980f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Why to choose it\n<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ab3c29b elementor-widget elementor-widget-text-editor\" data-id=\"1ab3c29b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tA team of AWS Certified Cloud Experts, able to promptly intervene to ensure the high availability of your services, provides the support for AWS infrastructure. At a flat rate, you get guaranteed SLA and an unlimited number of interventions.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d6717be elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d6717be\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cb8a425\" data-id=\"cb8a425\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-71255ed elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"71255ed\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-3ac01d0\" data-id=\"3ac01d0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c62894d elementor-widget elementor-widget-heading\" data-id=\"c62894d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">24\/7 support and monitoring for AWS infrastructures<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-b49023f elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b49023f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-b54e696\" data-id=\"b54e696\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-224d741 elementor-widget elementor-widget-text-editor\" data-id=\"224d741\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Mission-critical services and online businesses that need to be continuously up &amp; running day and night can\u2019t definitely afford even a minute of downtime, especially on weekends or during the holidays. Even if the Cloud ensures you a significant advantage in terms of automation and ease of management, this is not enough. When it comes to monitoring and support for critical systems, it is essential to find a partner able to ensure the assistance you need for your AWS Cloud infrastructure all time you need it. JordanClouds puts at your disposal all its experience in managing AWS Cloud infrastructures through proactive support services, available 24x7x365. Our team \u2013 counting over twenty AWS Professional Certified Cloud Experts \u2013 guarantees a prompt taking in charge of warnings at any time, day or night, through customized levels of service according to your needs. We easily integrate our activity with AWS native monitoring systems such as Amazon CloudWatch, and with all the main commercial and open source applications, like Datadog, New Relic, and Nagios. Thanks to our advanced ticketing portal, you\u2019ll always be able to know your reports\u2019 status at a glance or to speed up the intervention when necessary by calling us or by taking advantage of the integration with all the leading Instant messaging services. We assign each customer a dedicated Technical Account Manager: as soon as we take charge of the infrastructure, a Well-architect review is performed on all the critical workloads, according to the pillars of performance, security, reliability, operations, and costs, and we run it regularly over time. Also, we periodically draw up reports about the use of the services according to which our Professional Services team can implement remediation activities or improvements on your services and infrastructure immediately.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-808b676 elementor-widget elementor-widget-heading\" data-id=\"808b676\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">With our AWS infrastructure 24\/7 support you get:<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ecedfaa elementor-widget elementor-widget-text-editor\" data-id=\"ecedfaa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tAn automated 24\/7 Support and monitoring designed explicitly for AWS infrastructures and services thanks to the use of DevOps methodologies. Seamless integration with native AWS monitoring tools providing custom metrics and alarms. The possibility of application monitoring for the most popular enterprise solutions.\n\nTriage and handling according to a custom service level agreement (SLA). A centralized ticketing portal offering the possibility of telephone escalation and real-time collaboration, custom rules of engagement shared between the JordanClouds team and the customer team.\nA free start-up assessment and periodic Well-architected reviews on mission-critical workloads in addition to the definition and the proactive execution of updates and maintenance activities. Regular security, consumption and Cloud services, and infrastructure management best practices reports.\nCertified AWS Professional Cloud Experts, available 24\/7 for support and a Technical Account Manager responsible for ensuring the customer the levels of service agreed are respected; a Professional Services team at the client disposal to implement remediation and evolutionary activities on the Cloud infrastructures.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>AWS SUPPORT 24\/7 AWS SUPPORT What is it 24\/7 support and monitoring for AWS infrastructures is the solution provided by our AWS Certified Cloud Experts that guarantees 24x7x365 proactive support and monitoring on AWS infrastructures. It has been designed for mission-critical services requiring customized SLAs and prompt intervention. Activities included It consists of proactive monitoring, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_theme","meta":{"footnotes":""},"class_list":["post-2556","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>24\/7 AWS SUPPORT - Jordan Clouds<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jordanclouds.com\/index.php\/24support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"24\/7 AWS SUPPORT - Jordan Clouds\" \/>\n<meta property=\"og:description\" content=\"AWS SUPPORT 24\/7 AWS SUPPORT What is it 24\/7 support and monitoring for AWS infrastructures is the solution provided by our AWS Certified Cloud Experts that guarantees 24x7x365 proactive support and monitoring on AWS infrastructures. It has been designed for mission-critical services requiring customized SLAs and prompt intervention. 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It has been designed for mission-critical services requiring customized SLAs and prompt intervention. 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